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Order Cancellation
Should you wish to cancel your order for any reason please contact us with your full details and your order number.
PLEASE NOTE: Orders can only be cancelled if they have not yet been despatched. If you need to return an item that has already been despatched see our returns section.
Returns
Unwanted Items
Cancelling orders once payment has been made or returning unwanted items will incur a charge of 15% of the order total
You may only return an item that is unwanted under the following circumstances:
- The item is in an "as new condition". It must be returned to us in its original condition unused and in its original packaging which should not be marked or damaged (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product at all). It should be returned with the original box, packaging, accessories. You must NOT write directly on the packaging.
- You notify us in writing by fax, letter or email within 7 working days of receipt of the item and return the item within 30 days. We recommend you keep a copy of this.
- The order was not an order for a business or company.
Items not returned to us in an "as new condition" will not be refunded and any costs to return the items to you will have to be paid before we can return them.
Please note that if an exchange for another item(s) is requested then you agree to the standard delivery charge that would apply to that item(s) if purchased through our checkout procedure on our website.
Please use our Printable Returns Form as a covering note for the item. Failure to complete this form will lead to a delay with the processing of your return.
Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us. All costs associated with the return of the unwanted item are to be paid by yourself and return must be made to the correct returns address.
Goods should be returned with adequate protection to ensure that the goods and packaging reach us in good condition. If any goods are damaged in transit you will have to pursue a claim with your chosen courier or mail delivery service.
All goods returned to us as unwanted will be examined upon return and any refunds / exchange will only be applied once final agreement has been made to accept the product(s) back in accordance with our terms & conditions. Any free or bundled items received with the product must also be returned.
Any returns made, must be accompanied by an official returns number, this is obtained by contacting MAP (UK) directly using the telephone number below.
PLEASE NOTE - NO REFUND WILL BE MADE UNLESS AN OFFICIAL RETURNS NUMBER IS OBTAINED. (PRIOR TO RETURNING THE GOODS TO MAP (UK).
Phone
Non UK residents: +44 8715 088773
UK residents only: 08715 088773
Returns Address
MAP (UK)
Unit 12
Lakes Farm
Off Queen Borough Lane
Rayne
Essex
CM77 6TE
Returning Damaged / Incorrect Goods
If an item is damaged upon receipt or an item has been despatched incorrectly you must notify us in writing by fax, letter or email within 7 working days of delivery of the item and return the item within 30 days. We recommend you keep a copy of this.
- The item is in its original condition unused and in its original packaging which should not be marked or damaged (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product at all). It should be returned with the original box, packaging, accessories. You must NOT write directly on the packaging.
Please note that we cannot be held responsible for lost returns so please ensure you return them via an appropriate courier or insured method as we do not accept any liability until received by us. All costs associated with the return of the damaged / incorrect goods must be paid by yourself and return must be made to the correct returns address.
Goods should be returned with adequate protection to ensure that the goods and packaging reach us in good condition. If any goods are damaged in transit you will have to pursue a claim with your chosen courier or mail delivery service.
Please use our Printable Returns Form as a covering note for the item. Failure to complete this form will lead to a delay with the processing of your return.
Any goods delivered to you which were damaged / defective or as of a result of our error, a refund of a reasonable delivery cost will be made, proof of cost may be required.
PLEASE NOTE - NO REFUND WILL BE MADE UNLESS AN OFFICIAL RETURNS NUMBER IS OBTAINED. (PRIOR TO RETURNING THE GOODS TO MAP (UK).
Phone
Non UK residents: +44 8715 088773
UK residents only: 08715 088773
Returns Address
MAP (UK)
Unit 12
Lakes Farm
Off Queen Borough Lane
Rayne
Essex
CM77 6TE
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